Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your name, email address, and payment details when you create an account, subscribe to a plan, or contact us.

We also automatically collect certain technical information when you use our services, including your IP address, browser type, device information, and usage data through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to provide and improve our exam preparation services, process transactions, send you relevant communications, and ensure the security of our platform.

We may use anonymized, aggregated data for analytics and research purposes to improve our question banks and learning algorithms.

3. Data Sharing & Third Parties

We do not sell your personal data. We share information only with service providers who help us operate our platform (e.g., payment processors like Stripe, hosting providers, and analytics tools) under strict data processing agreements.

We may disclose information if required by law or to protect the rights, property, or safety of Merit Loom, our users, or others.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. EU/EEA residents have additional rights under the GDPR, including the right to object to processing and the right to lodge a complaint with a supervisory authority.

6. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our services are used. You can manage cookie preferences through your browser settings.

7. Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please reach out via our contact page or email us at privacy@meritloom.com.